Heating Services · UK Terms and conditions of supply and installation for quotations, installations, servicing, maintenance, repairs and related works.
Fixed Price Quotes Gas Safe Engineers No Hidden CostsThese Terms and Conditions apply to all quotations, installations, servicing, maintenance, repairs, and related works supplied by MERABOILER (“the Company”) to consumers and business customers. Nothing in these Terms affects any statutory rights under applicable UK law.
2.1 Quotations are valid for 30 days unless withdrawn earlier.
2.2 A contract is formed when any of the following occurs:
2.3 Remote quotations based on photographs, videos or surveys are estimates only. If site conditions materially differ, the Company will notify the Customer before additional costs are incurred.
2.4 Variations to scope or price must be agreed in writing before further chargeable Works proceed.
3.1 Unless expressly included in writing, quotations exclude scaffolding, asbestos removal, structural works, electrical upgrades, gas supply upgrades, permits, parking charges, specialist access equipment, and reinstatement beyond reasonable making good.
3.2 No additional chargeable Works will be carried out without the Customer’s approval.
4.1 Deposits secure scheduling, labour allocation, and material planning.
4.2 The Company may commit only those costs reasonably necessary to fulfil the agreed Works.
4.3 If the Customer cancels, the Company may deduct only reasonable costs actually incurred, including labour provided or legitimately allocated, non-returnable materials, and supplier charges.
4.4 Where reasonable costs incurred or committed exceed the value of any deposit paid or refundable balance, the Customer agrees to pay the outstanding balance. Such costs may include:
4.5 The Company will provide an itemised invoice and, where reasonably practicable, supporting evidence.
4.6 Invoices are payable within 7 days unless otherwise agreed in writing.
4.7 Where legally applicable, the Company may charge statutory interest and reasonable debt recovery costs and may take proportionate legal action.
The Customer must provide:
Delays caused by failure to provide access may result in reasonable rescheduling costs.
6.1 The Company is not responsible for defects in pre-existing systems or latent defects not reasonably apparent before work begins.
6.2 If additional issues are identified, the Company may suspend Works, notify the Customer, and provide a revised quotation before continuing.
The Company is not liable for delays caused by events outside its reasonable control, including supplier delays, adverse weather, utility interruptions, and access restrictions. The Company will take reasonable steps to minimise delay.
If asbestos or other unsafe conditions are discovered:
Works will resume only when conditions are safe.
9.1 The Company provides a 12-month workmanship warranty from practical completion.
9.2 Manufacturer warranties apply separately and are subject to manufacturer terms.
9.3 Statutory rights under the Consumer Rights Act 2015 remain unaffected, including rights to reasonable care and skill, repeat performance, and price reduction where appropriate.
Where the Consumer Contracts Regulations 2013 apply, the Customer may have a 14-day cancellation right.
If the Customer expressly requests the Company to begin Works during the cancellation period, the Customer agrees to pay for any Works performed, materials ordered, supplier charges, and reasonable costs incurred up to the point of cancellation.
If the Works are fully completed within the cancellation period following the Customer’s express request and acknowledgement, the Customer may lose the right to cancel.
Nothing in this clause affects statutory rights.
Where the Customer requests early commencement, the Customer authorises the Company to:
The Company will confirm in writing the commencement date, scope of Works, and cancellation implications.
If cancellation occurs after commencement, the Customer is liable only for:
The Company will act reasonably and mitigate losses where possible.
All charges will reflect actual loss.
Where labour is reserved and subsequently cancelled or delayed, the Company may recover reasonable losses including allocated labour costs, lost scheduled capacity, and direct overhead costs, provided such charges are evidenced and proportionate.
The Customer is liable for bespoke or non-returnable materials, materials ordered specifically for the contract, and supplier cancellation charges. The Company will take reasonable steps to mitigate costs.
11.1 Final payment is due immediately upon completion unless otherwise agreed in writing.
11.2 Ownership of materials supplied remains with the Company until payment is received in full, to the extent permitted by law.
11.3 The Company may suspend further work or withhold documentation where payment is overdue, subject to applicable law.
I/we understand and acknowledge that the quotation price does not include any gas pipe upgrade, extension, or alteration unless expressly stated in the written quotation.
If MERABOILER determines during installation that the existing gas supply pipework is undersized or otherwise unsuitable to meet applicable standards or manufacturer requirements or has a leak, MERABOILER will provide a separate quotation for the required works. No gas pipe upgrade or other additional chargeable works will be carried out without my/our prior approval.
12.1 The Company will perform the Works with reasonable care and skill.
12.2 Nothing excludes or limits liability for:
12.3 Subject to clause 12.2, the Company’s total liability shall be limited to the contract value, except where such limitation would be unfair or prohibited by law.
13.1 Complaints should be made in writing.
13.2 The Company will aim to acknowledge complaints within 7 days and provide a substantive response within 14 days where reasonably practicable.
13.3 Alternative dispute resolution may be offered where appropriate.
The Company will process personal data in accordance with applicable UK data protection laws and only to the extent necessary to provide the Works and administer the contract.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, subject to any mandatory consumer protections.
By accepting these Terms, the Customer confirms that:
👋 I'm here to assist you with your heating needs at MeraBoiler!
Get Free Quote
020 8150 2025